Alexis A. Ojeda Prieto

Professional Experience

Senior IT Technician

July 2024 - October 2025

DO & CO

Partnered alongside the IT Manager to oversee and guide a team of four technicians, guaranteeing top-tier support for four NY locations while sustaining remote operations for the Chicago and LA branches.
Directed the manual migration of mobile hardware from Miradore to MS Intune, directly transitioning the full inventory of corporate smartphones and tablets while delivering continuous user support throughout the deployment.
Supplied extensive Level 1 and Level 2 remote and on-site support for a broad user group, preserving optimal system availability and performance.

IT Manager

January 2022 - May 2024

Dental Lab Aesthetics

Served as the primary IT leader, managing all facets of enterprise technology, network security, and staff support to facilitate uninterrupted company operations.
Upgraded the organizational IT infrastructure by spearheading a comprehensive deployment of modern, high-speed workstations and mobile devices, including iPads for internal workflows.
Coordinated a vital transition of the enterprise resource planning software from an older Sage MAS 90 version to Sage 2022, protecting data fidelity and preventing workflow disruptions.

Systems Engineer

January 2021 - June 2021

Brash Concepts

Addressed advanced Tier 1 and 2 technical challenges for over 100 diverse clients within a high-velocity Managed Service Provider setting, utilizing ConnectWise tools.

Support Engineer

February 2020 - December 2020

Exormedia Inc

Pioneered the integration of IT Glue for centralizing customer records, creating a uniform and streamlined onboarding protocol for incoming accounts.
Provided thorough remote and in-person technical assistance for more than ten distinct clients in an active MSP environment.
Handled complete service ticket lifecycles and proactive network oversight using ConnectWise for remote monitoring and management.

E-Commerce Assistant

November 2019 - February 2020

Kitchenall

Administrated the full cycle of product rollouts, importing and setting up fresh inventory through the Magento digital storefront.
Conducted strict quality control checks on current and newly added product pages to guarantee precise data and website reliability.

Client Service Engineer

March 2019 - October 2019

LISS Consulting Corp

Supplied heavy-volume Level 1 and 2 technical assistance for a large portfolio of over 200 businesses inside a highly structured MSP setting.
Remedied intricate hardware and software faults both remotely and on-site, upholding rigorous SLA targets across varied IT environments.

Client Support Engineer

August 2017 - March 2019

Flexible Business Systems

Administered Tier 1/2 technical backing for a sizable MSP network of 200+ clients, taking charge of both off-site and on-premises software/hardware fixes.
Guaranteed organizational continuity and data safety by leveraging Kaseya and Datto RMM platforms to oversee server and workstation backup routines.
Sustained excellent service benchmarks across multifaceted client setups, routinely satisfying technical needs within a high-speed workspace.

Desktop Support Analyst

May 2017 - August 2017

Whitsons Culinary Group

Administered full-scale Level 1 on-site support at a corporate head office, assisting roughly one hundred internal staff members.
Diagnosed and fixed device and application faults via direct, in-person troubleshooting to preserve optimal workplace efficiency.
Streamlined technical fixes by serving as the main liaison for staff computer and accessory requirements.

Service Desk Analyst

March 2017 - May 2017

Altice USA

Supplied corporate-grade remote IT assistance for a sprawling internal base of 20,000 workers through call and chat channels.
Tackled dense volumes of Tier 1 help desk tickets, such as account lockouts and basic system troubleshooting, securing maximum uptime for employees.
Preserved swift reaction times within an active helpdesk center to facilitate continuous enterprise workflows for a leading telecom organization.

Senior IT Professional & Infrastructure Specialist